Organizational change, change management, comes in many forms. One, initially based on the Toyota Production, is Lean Thinking. This approach focuses on process improvement by eliminating waste and seeking perfection. Bob’s emphasis with Lean Thinking has been on people; how to enable people to enhance their interactions, not to perfection probably, but so that everyone contributes, best ideas rise to the top and everyone is emotionally engaged. The theme of his books is: support the people and the people will support the business.